Terms & Conditions

Please read these terms and conditions carefully before submitting your sell order from our site. You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use. You should print and keep a copy of these terms and conditions and the terms of use for future reference.

How The Contract Is Formed Between You And Us

Our site is only intended for use by people registered with us and resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from people outside of these territories.

Your contract with us will be formed when we receive your sell order. It will incorporate these terms and conditions and our terms of use.

You must own all rights, title and interests in any phone(s) or tablet(s) that you send to us.

Ownership of the phone(s) or tablet(s) will pass to us when we receive the phone(s)/tablet(s), in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, contract will be formed.

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

You may cancel the contract with us at any time up to the time when you send us the phone/tablet ("cooling-off period"), providing:

  • the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and
  • you are a natural person acting outside the purposes of any business.

  • When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract, nor will you have to pay any administration charges.

    To cancel the contract you must notify us in writing.

    Other than if the phone/tablet does not meet our terms and conditions (see below), this contract cannot be cancelled after you have sent your phone(s) or tablet(s) to us (outside the "cooling-off period").



    By placing an order through our site, you warrant that:

  • You are resident in Great Britain or Northern Ireland; and
  • You are accessing our site from that country; and
  • You are legally capable of entering into a binding contract; and
  • You are at least 18 years old; or
  • If you are under 18 years of age, that you have obtained your parent's or guardian's consent to sell your phone/tablet to us for the sum indicated via our website.
  • You and your parents or guardians release us of any liabilities or claims that may arise if you send the phone/tablet to us in breach of this warranty.

  • If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.

    For the purposes of these terms and conditions, "consumer" means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.


    By placing an order through our site, you warrant that:

    We may, at our discretion, reject orders from businesses involved in the repair, refurbishment or recycling of the items we accept.


    Each mobile phone/tablet sold should match the make, model and network in the sale order and meet the following conditions:


    Each device should:


    Each device should:

    *All features such as Making calls, Microphones, Speakers, Wi-Fi, Camera, Video, etc. must work.


    Each device should:

    Faulty examples: Cracked glass, faulty buttons, cameras, microphones, speakers, etc.

    All Apple iPhones and devices must not be 'activation locked' and must be deregistered (removed) from any iCloud (Find my iPhone/iPad) accounts.

    All Samsung devices devices must be removed from any associated Samsung and Google accounts.

    All phones and devices must be on a UK network or not locked. Phones or devices locked to a foreign network will not be accepted.

    We reserve the right to reject any order where we have a strong belief that the device you are sending to us may be owned by a third party (e.g. any device sold by EE since the 26th March 2014 will belong to EE for the initial 6 months).

    We have the final say on all device values.

    By submitting an order through our site you warrant that the phone(s) or tablet(s) comply with these terms.

    Please note:

  • You are responsible for cancelling any airtime contract linked to each handset. We are not responsible for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.
  • Please ensure you remove your SIM card before sending us your mobile phone/tablet. We accept no liability in the event that a SIM card is sent with a phone/tablet and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.
  • Please remember that by sending your phone/tablet to us, you agree to release us from all and any claims, losses or damages with respect to the phone/tablet, any data stored or contained therein or on any media used in conjunction with the phone/tablet (whether in the form of personal details, SMS, photos, games, songs or other data ("Data")). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the phone/tablet prior to you sending it to us. Please use our free guide to obtain step-by-step instructions on how to delete personal data from your phone/tablet.
  • Adjusted Offers & Returns

    If a phone/tablet fails to meet our terms and conditions we'll propose an adjusted price by email and the order tracking page on our website. If you choose to decline our new offer, we are happy to return the phone/tablet. We cannot return accessories or the box, however. Adjusted orders will be automatically processed for payment if you do not click the return link in our proposed offer message within 5 days. Please note that it is your responsibility to regularly check the order tracking page on our website, and we cannot be held responsible for non-delivery of adjusted offer emails or indeed any transactional email.

    iCloud Locked Devices

    We do not offer any money for iCloud locked devices. If your device is locked to iCloud we will inform you via email and the order tracking page on our website. Within 28 days of the message being sent you must either click the appropriate link to have the device returned, or successfully remove iCloud and inform us. If you do neither within the timeframe we will automatically take ownership of the device and responsibly recycle it without payment.

    Unclaimed Devices

    In the event we receive a device without the Packing Slip or any reasonable way of identifying the rightful owner of the device, we will hold the device for 28 days to give the rightful owner an opportunity to claim the device. We will require a valid tracking number showing the device has been delivered, and/or the IMEI number or Serial Number of the device in order to conduct an unclaimed device investigation. If the device has not been claimed within 28 days of us receiving it we will take ownership of the device and responsibly recycle it without payment.

    Lost or Stolen Mobile Phones and Devices

    Selling a mobile phone or device which you do not own may amount to a criminal offence. Gecko Mobile support and adhere to the 'Stop Stolen Mobiles Being Recycled' code of practice set by the Home Office and the National Mobile Phone Crime Unit.

    We will check the IMEI/Serial number of all mobile phones and devices received on the CheckMEND (www.checkmend.com) database of lost and stolen property records to ensure no lost or stolen items are purchased.

    If a mobile phone or device is found to have a record that indicates it has been lost or stolen or we become aware of any other issue relating to its ownership, we will notify the seller by email and quarantine the mobile phone or device for an initial period of 28 days ("the Quarantine Period"). Payment for the mobile phone or device will be withheld by us until the CheckMEND record does not show the mobile phone/tablet as stolen or lost.

    In such circumstances you will be required to contact CheckMEND to prove that you are the rightful owner of the mobile phone or device and have the lost or stolen records associated with it cleared within the Quarantine Period and/or resolve any other issue relating to its ownership.

    If during the Quarantine Period the mobile phone or device is cleared on the CheckMEND database and any other issue relating to ownership of the same is resolved, your sale will be processed and paid for as normal.

    However, where the mobile phone or device is not cleared on CheckMEND within the Quarantine Period, we will be required by law to hold onto the mobile phone or device, pass it to the Police or other law enforcement body or dispose of it, and by entering into this contract, you expressly agree to this action. You will not receive any payment if such steps are taken.

    UK legislation states that we cannot under any circumstances return or pay for a mobile phone or device which is lost or stolen or recorded as such.

    If you have received payment from us for a mobile phone or device which we subsequently become aware of an issue relating to ownership, you agree to immediately reimburse us in full, within 3 business days following a written request by us, for any such payment pending an investigation by us or any law enforcement body into ownership of the device or mobile phone.

    If we at any time become aware of any issues relating to the ownership of the mobile phone or device, you agree to co-operate with us fully with a view to resolving the issues. You may also be contacted by the Police and/or other law enforcement authorities.


    Prices offered on our website are subject to change at any time without notice.

    When your order has been placed, the prices quoted are guaranteed for 21 days from the 'Order Approved' date. (This is the date on which we send you a confirmation email.) If your phone(s)/tablet(s) are received after 21 days from the 'Order Approved' date, the up-dated, current prices will apply. This could be disappointing - so to help you, we'll send a reminder email during the 21 day guarantee period.

    Best Price Guarantee

    In order for us to beat a higher offer seen elsewhere, you must provide in writing evidence of the higher offer (e.g. a link to the webpage on which the offer can be found).

    In addition, the following conditions must be met:

    If we have reason to believe the competitor has a reputation for systematically lowering their offer once the device arrives, even if their terms & conditions are met, we reserve the right to withdraw our Best Price Guarantee.

    Once we have verified that these conditions have been met, we will make an adjusted offer in writing. You can accept our adjusted offer by registering your sale. Our adjusted offer is guaranteed for 21 days, or until the higher offer amount changes, or until the conditions on which the higher offer is based change, whichever comes first.

    Bulk Orders

    If any one individual or entity registers 10 or more sales in a 30 day period, they will be considered a trade customer and we will only be able to process their devices via our bulk order process with bulk prices. Please contact us if you intend to trade in 10 or more devices within a 30 day period to avoid cancellation of your orders.


    We offer a freepost service. Unfortunately, we do not accept responsibility for non-delivery of phones/tablets or damage in transit. If you are posting your phone/tablet yourself we recommend that you send any high value units via registered post to ensure successful delivery.


    When we receive your sale item, we will check that the sale is complete, and that it meets our terms and conditions. Providing it does, we will make payment to you by bank transfer on the same day your device is processed. Devices are typically processed the same day they are received, but during busy periods devices can take 1-2 working days after receipt to be processed. Same day payment does not apply in events that are out of our control.

    If you have received payment from us in error, you agree to immediately reimburse us in full, within 3 business days following a written request by us, for any such payment.

    Bank Transfer payments

    Bank Transfer payments can only be made to the account details given when placing the online order. We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.

    Events Outside Of Our Control

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

    Abuse of our service

    We may, at our sole discretion, refuse service if we have reason to believe that our service is being misused or abused. In such cases the service user will need to pay a return postage fee in order to have their device(s) returned.

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    If you have any questions don't hesitate to get in touch!

    phone icon Call: 03333 447047

    Address Mail: Unit 16, City Industrial Estate, Exeter, EX2 8DD

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    Registered in England & Wales (Company No. 8765449)

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