Frequently Asked Questions
Q: Can I trust you?
A: We are transparent about who we are, our reputation and how we protect your personal information.
Who we are: Gecko Mobile Recycling is the trading name of Gadget Recycling Ltd., a Limited company registered in England & Wales (Company No. 8765449).
Our reputation: Online reviews are the best way of assessing the reputation an Internet company. Unfortunately, these are often fabricated and people often distrust online reviews as a result. To demonstrate our credibility, we have chosen to use Reviews.co.uk as our review platform. Reviews.co.uk have a number of checks and balances in place to fight fake reviews, and reviews placed on their website are widely regarded as trustworthy because of this.
Q: Will you mark down the value of my mobile?
A: Other recyclers have a reputation for luring in customers with inflated prices, just to mark down the value of their mobile unless it is in like-new condition. Our website clearly displays the price of devices in Good, Poor and Faulty condition, so there are no nasty surprises. If we do have to adjust our offer because your sale does not meet our terms and conditions, you can ask us to return your mobile or accept the adjusted offer to be paid.
Q: When will I be paid?
A: We will send payment the same day your mobile is processed. This is usually the day of receipt, although during busy periods it may take 1-2 working days after receipt for your mobile to be processed. We will email you and update the order tracking page once your device has been added to the processing queue. Please note we do not process devices on weekends and public holidays. The free Royal Mail postage label we provide has a next day delivery target, so you could be paid as soon as tomorrow!
Q: How long is the price quoted valid for?
A: The price quoted is valid for 21 days from the date you register your sale. If we receive your mobile after this, it will be valued at the website price on the day we receive it.
If you have any questions don't hesitate to get in touch!Call: 03333 447047
Mail: Unit 16, City Industrial Estate, Exeter, EX2 8DD
Registered in England & Wales (Company No. 8765449)