Frequently Asked Questions
Q: Can I trust you?
A: We are transparent about who we are, our reputation and how we protect your personal information.
Who we are: Gecko Mobile Recycling is the trading name of Gadget Recycling Ltd., a Limited company registered in England & Wales (Company No. 8765449).
Our reputation: Online reviews are the best way of assessing the reputation an Internet company. Unfortunately, these are often fabricated and people often distrust online reviews as a result. To demonstrate our credibility, we have chosen to use Reviews.co.uk as our review platform. Reviews.co.uk have a number of checks and balances in place to fight fake reviews, and reviews placed on their website are widely regarded as trustworthy because of this.
Q: Will you mark down the value of my mobile?
A: Other recyclers have a reputation for luring in customers with inflated prices, just to mark down the value of their mobile unless it is in like-new condition. Gecko Mobile Recycling understand that most used devices will have some wear, so we only reduce the price (slightly!) if the device has excessive cosmetic wear (most handsets get the full price quoted). This ensures everyone gets a good and fair price for the mobile they are trading in. If we do have to adjust our offer because your sale does not meet our terms and conditions, you can ask us to return your mobile or accept the adjusted offer.
Q: When will I be paid?
A: We will send payment the same day we receive your mobile, excluding weekends and public holidays. The free Royal Mail postage label we provide is for next day delivery, so you could be paid tomorrow!
Q: How long is the price quoted valid for?
A: The price quoted is valid for 10 days from the date you register your sale. If we receive your mobile after this, it will be valued at the website price on the day we receive it.